5 Guest Journey Gaps Costing Boutique Hotels Revenue
A short audit framework outlining common friction points across the guest experience — from pre-arrival through post-stay — that impact bookings, upsells, and guest retention.
Most boutique and lifestyle properties are already doing a lot right — but small gaps in the guest journey can quietly limit revenue and overall experience.
This framework highlights a few of the most common areas where opportunities are missed, along with simple ways to think about improving them.